Directions: in this
part, you will read a selection of texts,
such as magazine and newspaper articles,
letters, and advertisements. Each text is
followed by several questions. Select the
best answer for each question and mark the
letter (A), (B), (C), or (D) on your answer
Questions 164-167 refer
to the following instructions.
Enclosed you will find your
First Bank Gold Standard credit card - a
great new service for our loyal and valued
customers. Follow these simple instructions
to activate it.
- Call the telephone number on the back
of the card and press #1. State your full
name as it appears on the card. You will
then be asked for your city of birth for
identification purposes. Upon answering,
you will be prompted to enter a four-digit
secret identification password. You are
encouraged to select a non-obvious password.
You will then be asked to repeat it. A representative
will confirm your account number.
Now, you're ready to use your card.
- Please keep the card in a secure place
and do not give your password to anyone.
At any time, you can call the telephone
number if you lose your card or want to
change your password.
164. For whom
are these instructions written?
(A) Bank representatives
(B) New customers
(C) A security company
(D) Credit card holders
165. The word
"prompted" in paragraph 2, line
4, is closest in meaning to
166. If your
birthday is 09/14, what would be the best
password for you?
(C) Your telephone number
When can customers use the card?
(B) When they receive confirmation
in the mail
(C) After paying a fee
(D) As soon as they make the phone
168-171 refer to the following letter.
10 ColdWater Canyon
Anchorage, AK 75331
Anchorage, AK 75332
Dear Mr. Blake:
It's with great disappointment that
I am writing this letter. We have
bought seafood from your company for
the last five years. We have always
been extremely pleased with the quality
and service. That is until now.
Last Friday, we were
scheduled to receive our order of
100 pounds of shrimp and 150 pounds
of crab at 9:00 a.m. Finally, at 11:30
a.m., your delivery truck arrived,
giving us only 30 minutes to prepare
for our lunch time crowd. Unfortunately,
that wasn't the only problem. The
order contained half of what we ordered,
and most of the shrimp was bad. We
had to change our menu at the last
minute, and, as you can imagine, we
had many unhappy customers.
We will not pay for
this order and are seriously considering
another vendor. It is only because
we have been buying from you for so
long that we want to hear your explanation.
You can contact me at the restaurant.
Why did Ms. Brown write the letter?
(A) To return the food
(B) To express her displeasure with
(C) To praise their service
(D) To change the delivery time
What was NOT a problem?
(A) The time of delivery
(B) The amount of seafood
(C) The attitude of the driver
(D) The quality of the product
How much shrimp did the restaurant
(A) 50 pounds
(B) 75 pounds
(C) 100 pounds
(D) 150 pounds
171. The word
"vendor" in paragraph 3, line
1, is closest in meaning to