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in the UK are used to
excellent HAVE B5 customer service in the shops
and are not used to doing things
. SELF B6 We saw a TV programme about IKEA.
The main idea of it was bad customer service,
inconvenience customers suffer putting furniture
complaints looked ridiculous to us. THIS B7 Manuals from IKEA on assembling
furniture are so clear that a child can
do it. They contain no words at all - just
steps on how to assemble it. DETAIL
hall furniture in our apartment in Russia.
30% of holes were not matching and I had
to drill holes with a bigger diameter or
at different angles to put pieces together.
B9 The mirror was much than
the place for it and I had to drill new
holes and cut metal shelf holders to make
everything fit. BIG
It took me a week. I am sure that many Russian
people have the same, 'nice' memories about
a bookcase with several shelves in British
IKEA once. 'Cheap and cheerful' as people
say. I assembled the thing in 15 minutes.
B10 Every hole was exactly in its
easy to assemble it even without instruction
manuals just using common sense. BE
So we are very pleased with shop services
here and don't understand why people complain.