Questions 191-195 refer
to the following suggestion card and email.
5TH FLOOR, METHOTOWN MALL
Please rate each category
from l to 5 (1 = very poor, 5 = excellent]
Your meal 1
Your table 4
My brother arrived from Singapore today
and was very hungry and tired from a long
flight. After we picked him up from the
airport, my family and I decided to drive
to the nearby Airport Shopping Mall for
lunch. We decided to eat at the Beijing
Buffet so that we wouldn't have wait for
table service. However, when we arrived
the buffet was almost empty. It was the
middle of your lunch hour, and yet there
were no vegetables or egg rolls on the buffet.
We waited for twenty minutes just for a
pitcher of water and as a result, my brother
was late for a conference. I am very disappointed
in your restaurant and staff and will not
Name: Patricia Marr
Re: Customer Service
Dear Ms. Marr:
Thank you for choosing Beijing Buffet for
your family lunch. I apologize that you
did not enjoy the food or service last week.
I reviewed the schedule for that day and
realized that we were very understaffed.
Two of my employees called in sick that
day. This does not excuse the poor food
and service, but it explains why your experience
was unsatisfactory. I hope you will accept
my sincere apology.
I would like to invite you
and your family back to the Beijing Buffet.
Please accept this coupon for $10 off your
lunch or dinner If you have time to make
a reservation, I promise to seat your family
at our VIP table. (On a clear day this table
has a fantastic view of the ocean.)
Owner, Beijing Buffet